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Netflix can be accessed from your internet browser by visiting www. If you have a Windows 8 or Windows 10 computer, you can also download the Netflix app for Windows. Using Netflix on smart TVs, streaming media players, game consoles, set-top boxes, or Blu-ray players.

Most devices provide Netflix as a pre-installed app that you can access from the main menu, or from a Netflix button on your remote. If you can't find Netflix from the main menu or remote, it's possible that your device has an app store you can download the Netflix app from.

If you can't find the app store or don't see Netflix offered, contact your device manufacturer to learn how you can access Netflix.

Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website. Learn more about our use of cookies and your information. To set the time:. If you're not on the main menu, hold the PS button in the middle of the controller. Select Quit , then select Yes to return to the home screen.

If you're not already on the home screen, hold the PS button in the middle of the controller, select Close Application , then select OK. If you complete the steps above but still can't connect to Netflix, contact your internet service provider.

They can help you determine whether your router is set up properly. Select Wired Network or Wireless Network depending on your connection method. Go to Settings and select System Settings. If you do not see Clear System Cache , check a different storage device. Highlight the Netflix app and press the Menu button on the controller. In the Apps section, select Netflix.

Once the app has finished downloading, select Launch to sign in and try Netflix again. If you're able to watch Netflix using a different internet connection, check with whoever set up your home network to make sure it's configured properly. If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:. Move your router to improve signal strength. Reception is best if the router is in a central location. Move wireless devices such as cordless phones or microwave ovens away from your router.

Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture. Press and hold the side button and one of the volume buttons at the same time until the sliders appear.

Drag the top slider to turn your device completely off. Refresh any outdated Netflix information stored on your iPhone, iPad, or iPod touch by resetting the app. Slide the Reset switch to the On position. Open the App Store and search for "Netflix.

If you can't find the Netflix app in the App Store, go to the Apple support site for help. Under Allowed Content , select Websites. If you have any problems during this process or want to know more about restrictions on your iOS device, visit Apple's support article about Understanding Restrictions. For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.

Turn off your mobile device. Turn your device back on and try Netflix again. If you can't use a different internet connection, contact your internet service provider for help. If using a different network didn't solve the problem, continue to the next set of troubleshooting steps. If using a different network solved the problem, but the new connection isn't your preferred network, contact your internet service provider for help.

If you use custom settings on your device, restore your internet provider's default settings and try Netflix again. If you connect with a Virtual Private Network VPN or proxy service, turn it off and connect directly with your home internet.

Press and hold the center of your remote's touch surface or clickpad until the Netflix icon starts to shake. Search for Netflix to find the app, then select Install. Double tap the Home button on your remote. Press and hold the Menu button on the Apple TV remote until you are taken to the home screen. Once you have reset the device, reconnect it to your Netflix account. Press the Home button on your Roku remote to navigate to the Roku home screen.

Select Netflix from the home screen and follow the prompts to reactivate the app. Highlight the Netflix app and press the star key on the remote. Turn off or unplug your streaming media player. Turn your streaming media player back on and try Netflix again. Please note that powering off the TV with your remote or the TV's power button will not resolve the issue. If these steps don't help, Samsung may have other suggestions. Or, try watching Netflix on a different device.

While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it. If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes. Select Netflix from the top row, then select Update. Use the steps found in this article under All other Smart TVs instead. If no update was available or if you are still experiencing this problem after updating, continue troubleshooting below.

Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website. Learn more about our use of cookies and your information.

You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home. Blu-ray player. When does Netflix freeze or become unresponsive?

When you open the app. Sign out of Netflix. Once signed out, sign back in and try Netflix again. Restart your device. Unplug your device from power for at least 1 minute. While the device is unplugged, press the power button on the device to discharge it.

Plug your device back in. Turn your device on. Try Netflix again. Contact the manufacturer. Your device is having a hardware or software problem that only the manufacturer can solve.

Contact the device manufacturer and ask for help: Updating to the latest firmware for the device. Performing a factory reset. If the manufacturer can't help, try watching Netflix on a different device. When you try to play a TV show or movie. At any other time. Shut down your computer. Leave your computer off for at least 10 seconds. Turn it back on, then try Netflix again. Sign in to Netflix Select Sign In from the top right corner of the screen. After signing in, try Netflix again.

Restart your computer. Clear the Netflix cookie from your web browser. Select Sign In and enter your Netflix email and password. Restart your home network. Click the Netflix icon. A select HP Windows 8 computer comes with the Netflix app preinstalled. You can access Netflix Windows 8 by connecting your existing membership account to the app, or by setting up a new account.

You can access Netflix from the Netflix website by visiting the Netflix website. Create an account on www. Windows 8 and Windows 10 computers can also be used to download the Netflix app. Go to the Store option in the Start menu. You can search for things by selecting Search. By typing Netflix into the search box, you can find it. You can choose Netflix from the list of results. You can access Netflix on computers by visiting the Netflix website.

The official Netflix app is required to download content for offline viewing later. If necessary, log in again and update the app. The Mac version of Netflix does not have an app.



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